Terms & Conditions
General Terms & Conditions of Sale
Any Booking and Ticket purchase is subject to the following conditions and may be revoked or cancelled by Ice Sports Dunedin Incorporated (ISD) for breach of these Terms and Conditions of Sale. ISD may change or amend these Terms & Conditions of Sale from time to time, refer to the Dunedin Ice Stadium website for the most up-to-date version.
https://www.dunedinicestadium.co.nz/
Your booking
For online and phone bookings, a confirmation email and receipt of your booking will be sent to the email address you provide.
Tickets are only valid for the date and time specified on the Ticket. Please refer to our postponement, cancellation, and refund policy below for details.
Look after your Ticket(s) as you would cash. It must be presented in order to gain entrance to the session or event. The code on the Ticket uniquely identifies each ticket. Multiple copies will not allow multiple entries.
When presenting an age-restricted Ticket(s), appropriate identification may be requested. If suitable identification is not presented, you may be refused admittance or asked to pay the difference of a full-priced ticket.
Postponement, Cancellation & Refunds
In the event of session cancellation, you will be provided with the option for a credit or refund for the cancelled session. In the event of a postponement, Tickets purchased for the original date will be valid for the new date unless otherwise notified. You have the option to seek a refund for the value of the purchased Ticket(s) for a postponed Booking by contacting the Dunedin Ice Stadium prior to the replacement date for the postponed Booking. Please refer to the Product Terms for refund conditions. Where refunds are available, all requests must be made in writing to enquiries@dunedinicestadium.co.nz. If a refund is granted, the refund will be processed back to the card used at the time of purchase. All Tickets are not refundable and not transferable after the scheduled time of the Booking has taken place.
Refunds may take up to 5 working days to process.
Refusal of admission or ejection for objectionable behaviour
The Dunedin Ice Stadium staff reserve the right, without refund of any amount paid, to refuse admission, or eject, any person whose behavior is dangerous, disruptive, offensive, or otherwise against the spirit of the event or session they are attending.
Product-Specific Terms and Conditions
Adult Learn to Skate
Adult Learn to Skate Registrations are non-transferable and may not be shared with other people.
Schedules are posted prior to each block of lessons, please check these carefully. No refund will be given except where required by NZ law. In the event of unforeseen changes to the advertised schedule, we will provide credit or refunds for missed sessions only.
HEAD PROTECTION IS NOW COMPULSORY FOR ALL PARTICIPANTS IN OUR ADULT LEARN TO SKATE PROGRAMME. HELMETS ARE MANDATORY FOR GROUP 1. HELMETS OR HALOS ARE MANDATORY FOR ALL OTHER GROUPS.
Risk Overview
Ice sports are great fun and a fantastic recreational activity, however like many activities, they involve an element of risk.
At the Dunedin Ice Stadium, we are committed to your safety, and it is important you are aware of the risks present with on-ice activities.
These risks predominantly arise from:
Falls due to slipping over or being bumped into
Injury through improperly fitted equipment
Failure to use recommended protective equipment
Other users not following our Conditions of Use The risks associated with on-ice activities can result in serious injury including concussions, cuts, bruising and abrasions, bone breaks, sprains, or other forms of injury.
Your Role
Accordingly, as a user, you need to take care to minimise the risk of hurting yourself and other users. This extends to you understanding your own ability and situation, and being aware of other users. It also extends to you wearing proper protective equipment and using equipment as intended by the manufacturer. All participants must abide by the Conditions of Use available on our website and posted in the facility.
At a minimum, it is strongly recommended that you wear a helmet whenever you are on the ice. These are available free to use, or we encourage you to bring your own.
Acknowledgement and Ownership of Risk
You confirm that you have read and understood the Conditions of Use and the details above and will respect them and their implications. You understand that while there are safeguards in place and ways to minimise the risk of participating in ice sports, there is always a chance of injury and the only way to truly avoid all risk is not to participate.
